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How Not To Treat Your Customers
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By:
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kris1351
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Mood:
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angry
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Date:
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09/01/2006 01:41:13
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Music:
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None
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So I take my nice new truck to Vist* R*dg* GMC (don't want to give them good name recognition in the search engines) about 1.5 months ago to get a couple of simple things fixe. There is a noise coming from the front and rear of the truck and the headliner isn't quite tucked in properly. So the truck sits there for 3 days with no loaner/rental car which completely blew my mind.
Used to it was if they couldn't turn it over night due to mechanical issues you got a loaner/rental, now it is if you can't drive it safely. I told them no tires/wheels mounted on it was pretty unsafe, still didnt work. So I suffered through with NO communication from them for 3 days before I decided to get an update. I was told that a new headliner was being ordered and the noises in the front and rear were resolved. I was pretty happy at that point, but the trouble was just starting.
I get there only to find out that in 3 days they decided they couldn't hear any abnormal noises on either end. Even my wife who doesn't notice things like that due to riding in my noise arse Jeep asks every time we hit a bump if the rear is falling out. So they basically just lied to me about fixing it and didn't even look. The head liner that I was told was ordered on Monday wasn't actually ordered until right before I arrived on Wednesday afternoon. So I take a big sigh to keep from yelling and think well they at least got the oil change.
Now here comes the fun part of the story. They left it sitting outsid all week so it was filthy. The guy that pulls it in the bay asks me if I would like them to wash it (since it is included in the oil changes and the filth was from them) and I say of course. As he backs up he isn't paying attention and BAM!!!!! he hits the wall with the front of my brand new truck. 7000 miles on it and I haven't so much as put a swirl in the paint from drying it with a bad tow and now I have a bumper pushed over 3", a plastic bumper cap destroyed and a chrome bumper torn up. Now after the week of dealing with them I think it is kind of funny that they could do something so stupid and careless. Sadly the kid driving it was the one that checked me out and the only person in their service department that actually cared we were there or had a clue about how to move stuff along.
Well, needless to say they are giving me all kinds of help now that they tore up the front bumper. The collision guy is rushed over where he tells me they will have a new chrome bumper and cap ordered and setup for my truck to be installed on Monday. I go back Monday and drop it off (they decided to front a rental this go around) and I leave it. I get a call on Wednesday night around 6:30 that it is ready to pick up could I come get it then. I am out with family and explain that I will be there in the morning, they didn't care for that too much. I go back only to find out that instead of replacing the chrome bumper they tore up they tried to buff out chrome that had a brick wall shoved against it. It isn't horribly noticeable, but I like to destroy my own vehicles not others. The headliner is STILL hanging and now it rattles and the Oh Sh*t handles are not fastened in.
I am starting to get pissed at the incompetence at this point and start expressing it. I have tried to be nice and calm up until this point, but these jackals are making it next to impossible. I am promised a new bumper will be ordered and the problems on the interior will be fixed. I tried to leave it with them, but they said come back when they had the bumper. I call before I leave for my trip to Mexico and no one returns my call. I am gone for a week, no one returns my call. I get back and call them this past Monday and no one returns my call. I call Tuesday and no one returns my call. I finally call yelling and screaming on Wednesday and just everyone that is the path gets a piece. I have had all I can take at this point since no one has an answer.
After much yelling I finally get someone on the phone that suddenly has my correct bumper sitting there ready to install and the headline parts to properly fix. Amazing how that had been missing for over 2 weeks. So now the saga continues as I get to take it BACK to the dealership tomorrow and leave it for an undetermined amount of time. Oh and no rental/loaner again while I am left to go figure out how to get to and from my office.
Will keep you updated as I get screwed more. :)
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